1 Get In

1. Locate the Vault Access Card or Vault Access Certificate you received at settlement.
2. Open the camera app on your phone and point it at the QR Code — or type the address into any browser. Some phones will highlight the QR and present you with a button to tap, while others may automatically direct you to your Property Vault.
3. Enter the 6-digit PIN printed on the Vault Access Card or Vault Access Certificate — your vault opens automatically as soon as the final digit is entered.

2 Your First Week

Do this once, in daylight, before an emergency happens:

1. Open your vault and tap Emergency Isolations.
2. Walk the property and locate the Main Water, Electrical Switchboard, Gas and Solar / PV shut-offs using the instructions and photos that have been added to your Property Vault.
3. Your Property Vault comes with 4 Vault Access Cards — place them around the home so you always have easy access.

3 Everything About Your Home

Your Property Vault is built around your home at [address]. Exactly what's inside depends on what your builder or agent has loaded, but you'll typically find:

• Plans and consents — floor plans, drainage, engineering and certificates of compliance.
• Warranties and guarantees — structural, roofing, glazing and waterproofing; each shows its expiry date.
• Appliances and systems — manuals for the oven, cooktop, heat pump, ventilation, hot water and garage door.
• Finishes and specifications — paint colours, flooring, tiles, grout and benchtops, for future touch-ups.
• Recommended trades — the plumbers, electricians and roofers who already know your house.

4 Protect Your Warranties

Roofing, cladding and heat-pump warranties usually require routine maintenance. Logging it keeps your proof in one place:

1. Open Living in Your Home and tap Care plan.
2. You'll see simple tasks grouped by how often they're due — from quick monthly checks to larger jobs every few years.
3. Open a task and tap Mark done or Mark reviewed. It's recorded automatically with the date.
4. Everything you've checked — and when — is kept under Record, and a reminder is emailed once a year.

5 Add Your Own Records

Your home changes over time. Keep the record complete:

1. Open Owner Updates and Additions and tap Add Owner Update.
2. Add a title (for example, Installed EV charger — Electrical COC), a short note, and the invoice, certificate or photo.
3. Tap Save Update. It is stored alongside the original builder files.

6 Ask for Help

From your vault you can contact your builder or agent without hunting for old business cards:

• Request Maintenance / Warranty Check — describe a defect or query.
• Request a Property Appraisal — ask for an updated valuation.
• Request Listing Consultation — let them know you are thinking of selling.

7 When You Sell

A complete, well-maintained vault is a genuine selling point. When you sell, your listing agent can transfer the vault to the next buyer — your contact details are removed, a fresh PIN is issued, and the home's full history carries forward.